There are customers who are rich but they will call the hotel to inquire about the cheapest rooms available. If you pay attention to their requirements, you realize that they want to pay a low price but at the same time get first class treatment. In most cases, these are the people who intend to visit the city often either for personal or business purposes. Therefore, they first consider getting information on Grand Bend Accommodation rates before selecting the appropriate service provider.
These particular clients will only change their minds if they are given a suitable premium package that is worth spending on. They may even say that they have a specific amount of money that is too low for your rooms. You should be clever enough to understand the situation that the potential customer is in.
When an employer is conducting his staffs interviews, he must put into consideration the communication skills, etiquette and professionalism of the suitable candidates. These aspects directly affect the relationship between the client and the hotel attendants. The workers at the inn should be confident enough to interact with clients from other continents.
In some occasions whereby a customer making an inquiry mentions that they want an affordable hotel and they have a lower budget that cannot sustain them at your inn, as a customer adviser, you should not have any problem giving the business to your competitors in Grand Bend, ON who offer more affordable packages that will suit that specific client.
There are some customers who will only consider private room services. These are mostly lovers coming to enjoy a romantic time or spend their honeymoon in your lodge. In such a case, if the attendant does not reserve private rooms for them, they will be really disappointed and inconvenienced. Therefore, ensure that you know your clients expectations and ask your team to give them proper customer care and attention during their stay in the hotel.
For those who have worked in the hospitality sector for long, they will find it easy to turn every call to a sale. This is because the probability of a client who takes time to call your highly rated lodging affording the premium rooms is high. If you have given a client enough advice and he still wants a specific type of room that you do not have, kindly give him contacts of a suitable hotel that is likely to satisfy his needs.
It is the duty of a customer care agent to collect feedback from the customers who visit the lodge. You should try as much as possible to ask the clients to write down their feedback and drop them in the suggestion boxes. You can also give them an alternative of posting their comments on your social media pages.
Some customers are stubborn and they will refuse to give you feedback. In that case, do not insist on getting their comments. You may put them off and they may not consider visiting the hotel for another time.
These particular clients will only change their minds if they are given a suitable premium package that is worth spending on. They may even say that they have a specific amount of money that is too low for your rooms. You should be clever enough to understand the situation that the potential customer is in.
When an employer is conducting his staffs interviews, he must put into consideration the communication skills, etiquette and professionalism of the suitable candidates. These aspects directly affect the relationship between the client and the hotel attendants. The workers at the inn should be confident enough to interact with clients from other continents.
In some occasions whereby a customer making an inquiry mentions that they want an affordable hotel and they have a lower budget that cannot sustain them at your inn, as a customer adviser, you should not have any problem giving the business to your competitors in Grand Bend, ON who offer more affordable packages that will suit that specific client.
There are some customers who will only consider private room services. These are mostly lovers coming to enjoy a romantic time or spend their honeymoon in your lodge. In such a case, if the attendant does not reserve private rooms for them, they will be really disappointed and inconvenienced. Therefore, ensure that you know your clients expectations and ask your team to give them proper customer care and attention during their stay in the hotel.
For those who have worked in the hospitality sector for long, they will find it easy to turn every call to a sale. This is because the probability of a client who takes time to call your highly rated lodging affording the premium rooms is high. If you have given a client enough advice and he still wants a specific type of room that you do not have, kindly give him contacts of a suitable hotel that is likely to satisfy his needs.
It is the duty of a customer care agent to collect feedback from the customers who visit the lodge. You should try as much as possible to ask the clients to write down their feedback and drop them in the suggestion boxes. You can also give them an alternative of posting their comments on your social media pages.
Some customers are stubborn and they will refuse to give you feedback. In that case, do not insist on getting their comments. You may put them off and they may not consider visiting the hotel for another time.
0 comments:
Post a Comment